Policies

Returns & exchanges

I gladly accept returns

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

If an item(s) arrives damaged or broken, please provide clear pictures of the item(s). Please send the pictures to support@growingandgoing.com. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Exchange Process / Procedure

To initiate an exchange, simply email us at support@growingandgoing.com with:

Your order number
The item that you wish to exchange
Quantity of the item you wish to exchange
Brief description of the issue with the product.
Photo of the damage / defect etc
Contact number (if different from order)
Delivery address to send the returns (if different from order)

We will process the exchange and send you an acknowledgement or confirmation email.

Conditions of Exchange

1. Circumstances / conditions accepted for exchange are:

Defective product – does not work (no ink, spoilt etc)
Damaged product – physical damage, stains, broken
Incorrect product delivered – mistake made in packing or delivery, and design / color

2. Cost of delivery / exchange: If the exchange reasons are one of the 3 shown in part (a) above, the company will bear the cost of sending the exchange products to the customer.

3. Lead time for delivery of exchanges – Exchanges will typically take 5-7 working days to reach the customer (if exchange products are in stock).

4. Stock Availability – We will do our best to replace / exchange the product(s) of choice for the customer but this is subject to stock availability. If we are sold out for the product we will not be able to provide the exact product for exchange. In such a situation the customer can receive a refund.

5. Reasons that DO NOT qualify for exchange (as shown, but not limited to):

Change of mind
Ordered wrongly
Error on judgement (size too big, too small etc)
Want to exchange for specific colors / designs
ALL OTHER reasons not stated in part (a) above.

More information

Frequently asked questions

Why do the T-Shirts have a weird smell?

The t-shirts may smell like vinegar when they first arrive. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all Direct To Garment prints. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The smell is easily removed by simply washing the garment.

Why did only part of my order arrive?

If you order multiple items from my shop, please note that your items may arrive a few days apart in separate packages. This is especially true if you order magnets, pin buttons, or ornaments, which ship out separately from apparel items.

Shipping Times and Delivery

Most of our orders are shipped within 3-7 days. Occasionally, orders can take up to 14 days to ship. Once your order is shipped, it usually takes about 2-4 days for delivery. It may take longer than the estimated 2-4 days for delivery, especially now during COVID times.

Please note that if you order multiple items your items may ship at different times and arrive separately.

Refunds

I want you to love your purchase! If for any reason you are not happy with your item(s) from Growing and Going, please contact me before leaving negative feedback. I am more than happy to assist you with questions and concerns.

I do not give refunds for items that are delayed due to USPS delays. Please note that present conditions at USPS are creating unprecedented delays, and that you may have to wait a significantly longer time for your package than what is typical. If, after a 30 day period, your package has still not been marked as delivered, I will consider this non-delivered and either reship your order or issue a refund for the item.

Refunds Cont.

No refunds or returns on personalized or custom items.

Please double check that your shipping address is correct before ordering. If an incorrect address is provided, the buyer is responsible for the second shipping charge to resend the item(s).